Privacy Policy
At You & I Counselling Services, your privacy matters deeply. I am committed to creating a space that feels safe, confidential, and empowering from our first contact, right through your counselling journey.
Who I Am
My name is Clare N-Williams, founder and counsellor at You & I Counselling Services. I offer remote therapeutic support (online and by telephone) to adults and young people aged 16 and over.
Clare N-Williams trading as You & I Counselling Services is the Data Controller for the personal information you provide and is responsible for ensuring your information is collected, stored, and protected in line with UK GDPR requirements.
What Information I Collect
If you choose to get in touch via my contact form, I'll receive:
Your name
Your email address
Any message you choose to include
This information is emailed directly to me and is used only to respond to your enquiry.
If you go on to work with me as a client, I'll provide a separate counselling agreement explaining in more detail how your personal information, clinical notes, and records are collected, stored, and protected in line with UK GDPR and ethical guidelines.
How & Why I Use Your Information
Your personal information is only used for appropriate counselling-related purposes, such as:
Responding to your enquiry
Arranging appointments
Providing counselling services
Maintaining appropriate clinical records
I process personal information under UK GDPR lawful bases, including legitimate interests, contract, and where appropriate, your consent for sensitive personal information shared as part of counselling.
How I Store & Protect Your Data
Your privacy and confidentiality are very important to me.
Emails are stored securely and protected by password access
Clinical records and session notes are stored separately in encrypted, secure systems
I regularly review my data handling practices to ensure safety and compliance
I do not sell or share your personal information for marketing purposes.
Information would only ever be shared in limited circumstances, such as professional supervision (where identifying details are protected wherever possible), where required by law, or if there was a serious risk of harm.
How Long I Keep Information
Client records are stored securely and retained in line with professional, ethical, and insurance requirements. After this period has passed, records are securely deleted.
Enquiries from individuals who do not go on to access counselling are only kept for as long as reasonably necessary.
Online & Telephone Counselling
You & I Counselling Services provides remote counselling through online and telephone sessions.
Online sessions are provided through secure platforms, and further information about confidentiality, privacy, and online working is provided before counselling begins.
Your Rights
You have the right to:
Request a copy of any personal information I hold about you
Ask for corrections to inaccurate information
Request deletion of information where legally appropriate
Withdraw consent where applicable
Raise any concerns about how your information is handled
To do this, please contact me using the details below.
You also have the right to contact the Information Commissioner's Office (ICO) if you have concerns about how your personal data is managed.
ICO Registration
I am registered with the Information Commissioner's Office (ICO), which means I take data privacy seriously and follow UK GDPR requirements.
Contact
If you have any questions or concerns about this policy, you can contact me at:
youandicounselling@outlook.com
Cookie Policy
Like most websites, this one uses a few essential cookies to help it run smoothly. These cookies do not collect personal information about you, they simply make sure the site works as it should.
I do not use tracking cookies, advertising cookies, analytics tools (such as Google Analytics), or embedded third-party content that sets additional cookies.
If this ever changes, this policy will be updated so you are always informed.
Last reviewed: June 2026