Privacy Policy
At You & I Counselling Services, your privacy matters deeply. I'm committed to creating a space that feels safe, confidential, and empowering from our first contact, right through your journey.
Who I Am
My name is Clare N‑Williams, founder and counsellor at You & I Counselling Services. I offer remote therapeutic support (online and by telephone) to adults and young people aged 16 and over.
What Information I Collect
If you choose to get in touch via my contact form, I'll receive:
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Your name
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Your email address
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Any message you include
This information is emailed directly to me and is used only to respond to your enquiry.
If you go on to work with me as a client, I'll provide a separate contract explaining in full how your personal data is collected, stored, and protected in line with GDPR and ethical guidelines.
How I Store & Protect Your Data
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Emails are stored securely and protected by password access
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I never share your information with third parties
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Any clinical records or notes are stored separately in encrypted, secure systems
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I regularly review my data handling practices to ensure safety and compliance
Your Rights
You have the right to:
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Request a copy of any personal information I hold
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Ask for corrections or deletions (where legally appropriate)
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Withdraw consent or raise any concerns
To do this, just contact me using the details below.
ICO Registration
I am registered with the Information Commissioner's Office (ICO), which means I take data privacy seriously and follow all UK GDPR requirements.
Contact
If you have any questions or concerns about this policy, you can contact me at:
Cookie Policy
Cookies are small files placed on your device when you visit a website. They help some websites work more smoothly or remember preferences.
This website is built using a standard website builder and may use essential cookies only—those required for the site to function properly. These do not store any personal information and cannot be disabled.
I do not use tracking cookies, analytics tools (like Google Analytics), or embedded third-party content that sets cookies.
If anything changes in future, I'll update this policy to reflect that.